Privacy Policy
Last updated: 19 October 2026
We take privacy seriously. This notice explains the limited personal data associated with this informational website, the optional contact process and the rights available under relevant data-protection law.
1. Who is responsible for personal data
This notice describes how (“we”) handles information in connection with this informational artisan ice cream café website and enquiries made about our activities. The address supplied for legal contact is . You can reach us using the plain-text email address or telephone number shown on our Contact & FAQ page.
We endeavour to meet relevant privacy requirements, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where it applies, the EU GDPR. Our obligations depend on the actual processing and the circumstances of the individual concerned.
2. What this website does and does not collect
You can read the public pages without registering, creating an account or giving us your name. The enquiry fields on this site work as a local copy tool: they create a formatted message on your device for you to copy into an email. The form does not submit those fields to the website or to a third-party form provider.
When you deliberately email us or otherwise contact the café, we may receive your name, email address, telephone number if you provide it, the contents of your enquiry and information you choose to supply. Please avoid providing details that are not needed for us to respond.
3. Technical connection records
When you view pages served by a hosting provider, the provider may create technical logs such as IP address, request time, requested path, user-agent, response status and security event details to provide the service and troubleshoot incidents. The exact logs and retention periods depend on the hosting arrangement in use, rather than on any tracking code in the site itself.
The static frontend does not intentionally send contact-form entries to a server, embed third-party analytics trackers, or connect to remote advertising pixels. Visiting the site may nonetheless involve standard connections to the server that hosts the files.
4. Purposes and lawful grounds
We use information you send us to answer product, ingredient, visiting, accessibility or other café questions; to follow up on an enquiry; to protect the site from misuse; and, where necessary, to comply with record-keeping or other legal obligations. For ordinary correspondence, our legal basis will generally be legitimate interests in managing customer communications or taking steps at your request before a potential contract.
If we have to preserve information to comply with a law, the lawful basis is legal obligation. If sensitive information is exceptionally necessary to address an allergy or an accessibility request, we will consider the additional condition required by data-protection law and avoid requesting unnecessary details.
5. Information you enter into the copy form
The local enquiry form uses the browser’s clipboard function, where permitted, so that you can transfer the composed text into an email application. The text remains under the control of your device and browser until you choose to send it. The site does not promise that clipboard content is protected from other applications installed on your device.
If clipboard access is denied, the form can provide a selectable copy of your message on the page. No message has been sent simply because a “Copy Enquiry” button was pressed.
6. Who may see an enquiry
If you email us, authorised staff who deal with café questions may access the message, and the email providers used by you and by us may process it to deliver or store the correspondence. Our hosting or IT support suppliers may have limited technical access where required to operate or protect the service.
We do not sell personal information. We do not give advertisers a list of website visitors and we do not use personal enquiry contents to build advertising profiles.
7. International transfers
Different email or infrastructure providers may operate systems outside the United Kingdom. Where a transfer of personal information is subject to applicable data-protection rules, we will take account of any adequacy regulations, appropriate contractual safeguards or lawful derogations needed in the particular circumstances.
If you need more information about the suppliers actually used for a specific communication, please contact us using the details listed on this website.
8. How long information is kept
We retain correspondence only while reasonably required to resolve the enquiry, maintain a useful record of a customer interaction, comply with an applicable obligation or establish or defend legal rights. Records of ordinary enquiries are reviewed for removal when they are no longer useful, whereas accounting or dispute-related correspondence may need to be retained for longer statutory periods.
Technical server logs, if created, have retention governed by the deployment environment and applicable security practices. We periodically review the need to keep data rather than retaining it indefinitely without purpose.
9. Security measures
We use reasonable organisational and technical precautions proportionate to the information handled, including limiting access to relevant personnel, reducing unnecessary collection and maintaining the website’s frontend without external tracking dependencies. No website, email exchange or digital storage environment can be guaranteed completely secure.
Please do not email payment-card numbers, passwords or other highly sensitive material for a routine ice cream or café enquiry. Report suspected misuse using the contact information provided here.
10. Your privacy rights
Subject to conditions and exemptions in the law, you may have rights to request access to personal data, correction of inaccuracies, erasure, restriction or objection to certain processing, and data portability. If a processing activity genuinely relies on consent, you can usually withdraw that consent without affecting earlier lawful processing.
To exercise a right, write to us and explain your request. We may need to confirm your identity, especially before disclosing data. We will respond within the timescale required by applicable law and explain any lawful reason why a request cannot be fulfilled fully.
11. Complaints and regulators
We encourage you to raise a concern with us first so we can investigate and correct an issue. You may also complain to the UK Information Commissioner’s Office (ICO), the UK data-protection regulator. If EU data-protection rules apply in your case, other competent supervisory authorities may also be relevant.
Nothing in this notice limits your right to seek a remedy through a regulator or court when the applicable law provides one.
12. Cookies, analytics and third-party content
The current site does not intentionally set marketing or analytics cookies, and its imagery, fonts and frontend code are served as local resources. A hosting platform could use limited technical storage or logs to protect or deliver a page; the actual arrangement should be reviewed on deployment.
Read the Cookie Policy for more information about browser storage, how to clear it and what would change if additional site services were introduced.
13. Children and special-category data
The site describes food and hospitality and is not designed to collect information from children. If a child’s personal information is inadvertently supplied, please contact us so it can be reviewed and, where appropriate, deleted.
Allergen enquiries can occasionally reveal health-related information. Please share only what café staff need to respond safely, and where possible communicate specific allergen concerns directly to staff before ordering.
14. Changes and contact details
We may update this notice if our website functionality, operational practices or legal requirements change. Material changes will be reflected in the published text and revision date. A future booking service, analytics integration or online checkout would require an updated explanation before it is introduced.
For privacy enquiries, contact at . Our published contact email is info@velmariqessanova.com and our telephone number is +44 131 847 2963.